Performance Measurement Solutions

Mystery Shopping

Covert surveys, Measuring the sales process against your standards, Local and Global Coverage, Web based shopper portal Payme4shopping.com, Shopper training & Accreditation programs developed...

Retail Evaluations

Retail Evaluations are an overt measure which involves Market Pulse trained staff completing observational measures against your standards. Local and global coverage...

Web & Email Feedback Programs

Customers invited to visit a website link and provide feedback , Outbound Emails sent with unique links...

Exit Interviews

Exit Interviews involve trained Market Pulse interviewers spending an agreed amount of time outside each of your locations inviting customer to complete a brief feedback survey....

Mobile Phone Feedback Programs

Customers are invited to send their feedback immediately by text / SMS, or linking to a web survey via a QR codethis feedback triggers immediate action based on the ratings received to ensure customers are thanked and rewarded for their ...

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Text Data Mining

Text data mining is the process of deriving high-quality insights from text - often from huge volumes of material. The process, using advanced ‘machine learning’ technology enables the identification of patterns and trends that would otherwise remain ‘hidden...