Market Pulse International :: Global Leaders in Retail Performance Evaluation
Market Pulse International
Your Partner in Customer Experience Improvement
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Our Service Offer


Mystery Shopping
  • Customised Client Specific Programs
  • Covert measure
  • Verbatim Shopper Comments
  • Web and paper based reporting options


Field Evaluation Services
  • Highly Trained Evaluators
  • Unannounced, overt visits
  • Product, Presentation Focus
  • Brand and image standards


Customised Research Solutions
  • Customer needs / perceptions
  • Post-transaction experiences
  • Franchisee, Staff and Customer Satisfaction


Integrated Outsourced Customer Service Program Management
  • CRM Management
  • Customer communications
  • Staff & customer rewards & recognition programs


Customer Experience Consultation Services
  • Conference / meeting presentations
  • Customised Program development services
MYSTERY SHOPPING
FIELD EVALUATION
CUSTOMISED RESEARCH
CUSTOMER SERVICE OUTSOURCE SOLUTIONS
SHOPPER TOOLS
CLIENT TOOLS