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We are a customer experience, insight and activation business.

We measure and monitor brands customer experience, and help clients to improve customer satisfaction, build brand loyalty and drive sales conversion.

We provide an end-to-end service solution because customer experience is not just about performance measurement.  It’s about taking action to consistently improve the way you engage with your customers to gain competitive advantage, reduce costs and grow sales.

 

Customer Experience

Measure performance & compliance

Insight

Identify issues & opportunities

Activation

Improve performance

What we do

Listen, observe, measure and audit

Analyse and report insight

Increase brand awareness, product knowledge, and drive customer conversion

Our products & services

  • Mystery shopping
  • Smart feedback (NPS real time feedback)
  • Audit
  • Data analysis
  • Real time dashboards
  • Monthly/quarterly reporting
  • Benchmarking
  • Sales and marketing strategy
  • Field marketing
  • Merchandising
  • Instore activation
  • Product training
  • Brand evangelism
  • Campaigns
  • Promotions
  • Best practice
  • Training/ coaching

Your outcomes

An understanding of how your business is performing from your customers point of view

Opportunities and ideas to improve your customer experience

Sales growth and improved brand loyalty