Privacy Policy

The information we collect and how we process it

We collect information in a number of ways, depending on the type of project we are engaged in and how we work with our clients. The main types of information we collect are as follows;

  • Customers– data we collect from individuals in response to customer experience or other surveys
  • Businesses– data we collect from businesses and merchants to record compliance with our clients’ business practices
  • Website – data we collect about anyone who visits our websites - see our Website Privacy Policy below

Accessing and controlling your personal information

You have some important privacy rights, including the right to know what information we hold about you and the right to correct it. Sometimes, you can also ask us to delete or stop using your information in a particular way. You can exercise any of these rights by:

Emailing us at [email protected]

Please note that we need to take steps to make sure you are authorised to make requests about your information, so we may need to verify your identity or authority before responding to your request. Once we’ve verified who you are, we’ll try to respond to your request or query as soon as possible, and no later than 20 working days after we receive it.


Correcting or deleting your information

If you think any of the information we hold about you is wrong, you can ask us to correct it. Where we’ve retained your information for purposes that are not directly related to the performance of a contract or to our legitimate interests, you may be able to ask us to delete it.

If we can’t correct or delete your information (for example, where we don’t agree that it’s wrong, or we need the information for a lawful purpose), we’ll tell you why.


Website Privacy Policy

This Privacy Policy is provided to make you aware of how Market Pulse International Limited (Market Pulse) collects, uses and manages information of visitors to its Internet websites. Market Pulse views the personal privacy of users as an important issue, and is committed to maintaining the security of personal information provided to Market Pulse by users in accessing ClientTools website. This policy forms part of the Terms of Use of this website, and describes how Market Pulse treats personal information that it receives through your use of the website.
Amendments to this Privacy Policy
The content of this Privacy Policy may be updated from time to time, so Market Pulse suggests that you return to the website on a regular basis and carefully read the information provided. Other than as otherwise stated in this Privacy Policy or in the Terms of Use, no attempt is made to identify users or their browsing activities except if required to do so by law. Market Pulse endeavours to use and disclose your personal information only in limited circumstances. Market Pulse will do so if it is necessary to protect any intellectual property rights in the material on the website, or if it is necessary to enforce the Terms of Use.
Information Collected and How it is Used
Market Pulse collects the following information regarding visitors to its website: IP address, information regarding what pages are accessed and information volunteered by you. Market Pulse collects and logs this information for statistical purposes. Market Pulse also uses this information in order to provide you with a personalised experience when you visit ClientTools website.
Through the use of a cookie (see our Terms of Use), Market Pulse may record the pages you visit and the information you require. Through analysis of these records, Market Pulse aims to provide you with an improved service when you revisit.
Market Pulse uses security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure in accordance with industry practice, but Market Pulse does not warrant and cannot ensure the security of any information which you transmit to Market Pulse. Accordingly, any information which you transmit to us is transmitted at your own risk. As far as permissible under law, Market Pulse will not be liable for the unauthorised access of personal information held by Market Pulse.
Access and Corrections to Personal Information
Where you have provided personal information to Market Pulse through your use of this website, you are entitled to access to that information and to request corrections to that information from time to time.